Terms of delivery and contract
This is simply how we do things – transparently, fairly and with honest, challenging input. We want working with us to be smooth and to get results. That's why our work comes with a 100% satisfaction guarantee. And our notice period is as short as it can be, one day.
This is a translation. If the Finnish and English versions differ, the Finnish version applies.
General terms of delivery and contract
Updated 1 April 2026
Revision rounds and guarantee:
Materials produced in assignments priced per project always include two rounds of revisions. And if the end result doesn't feel right, we have a 100% satisfaction guarantee – we don't invoice for work you're not happy with.
Terminating the agreement:
The agreement can be terminated with 1 day's notice if you are not completely satisfied.
Ownership rights:
The client receives full rights of use and ownership to the materials we have designed once the invoice for the material in question has been paid in full, unless otherwise agreed.
Invoicing:
Payment terms: 7 days net unless otherwise agreed.
Retainer invoicing: monthly, according to the agreed monthly fee.
Fixed-price projects: 50% when work begins, 50% on completion.
Hourly work: monthly, based on hours worked.
In the event of late payment, the client is obliged to pay interest on late payments in accordance with the Finnish Interest Act (korkolaki).
Validity of agreements:
Agreements are valid until further notice unless separately agreed otherwise. The validity of quotes can be extended, but this may affect when work can begin. Work begins once the client has accepted the quote and the assignment agreement.
Pass-through invoicing surcharge
A €20 invoicing surcharge per invoice is added to services that are invoiced through to the client.
This applies, for example, to printed materials, licence fees for tools and the like, and other third-party services that are passed through to the client. For media purchases, we apply an invoicing surcharge of 10% of the media value unless otherwise agreed.
Invoicing details
Operator
Apix Messaging Oy
(003723327487)
OVT code (EDI identifier)
003731644474
E-invoicing address
003731644474
If e-invoicing isn't possible, you can send
a PDF invoice to our scanning address:
003731644474@procountor.apix.fi
The invoice must be attached to the email as a PDF file. Each email and its attachments may contain only one invoice. If the email contains other attachments in addition to the invoice, they are added as attachments to the invoice. The maximum size of attachments is 2 MB. After sending, the service will email either an acceptance or a rejection notice to the sending address within 15 minutes.
If you have any other questions about invoicing, contact lasse@julkee.fi