Terms of delivery and contract

This is a translation. If the Finnish and English versions differ, the Finnish version applies.

General terms of delivery and contract

Updated 23 October 2026

Revision rounds and guarantee:

Materials produced in assignments priced per project include two rounds of revisions, unless otherwise agreed. If the end result doesn't feel right, we have a 100% satisfaction guarantee* – we don't invoice for work you're not happy with.

*The satisfaction guarantee applies to assignments priced per project. The guarantee must be invoked in writing within 7 days of the material being delivered, before the invoice due date, and only once the revision rounds have been used. The guarantee does not apply to material the client has taken into use, published or shared. It does not apply to retainer or hourly work, media purchases or pass-through costs. When the guarantee is invoked, the rights of use and ownership to the materials remain with Julkee x Lempee.

Terminating the agreement:

The agreement can be terminated with 1 day's notice if you are not completely satisfied.
Termination does not release the client from paying for work done up to the termination date, third-party services already ordered or binding media purchases. In fixed-price projects, the work completed is invoiced at the hourly rate.

Ownership rights:

The client receives full rights of use and ownership to the materials we have designed once the invoice for the material in question has been paid in full, unless otherwise agreed.

Invoicing:

Payment terms: 14 days net, unless otherwise agreed.
Retainer invoicing: monthly, according to the agreed monthly fee.
Fixed-price projects: 50% when work begins, 50% on completion. The work is considered accepted if the client does not submit written revision requests within 7 working days of delivery.
Hourly work: monthly, based on hours worked.

In the event of late payment, the client is obliged to pay interest on late payments in accordance with the Finnish Interest Act (korkolaki) as well as any collection costs. If an invoice is more than 30 days overdue, Julkee x Lempee has the right to suspend all of the client's work, including running campaigns, until the overdue invoices have been paid. The client will be notified of the suspension in advance. Julkee x Lempee is not responsible for delays caused by the suspension. Overdue receivables are transferred to a debt collection agency 30 days after the due date.

Validity of agreements:

Agreements are valid until further notice unless otherwise agreed. The validity of quotes can be extended, but this may affect when work can begin. Work begins once the client has accepted the quote and the assignment agreement.

Pass-through invoicing surcharge

A €20 invoicing surcharge per invoice is added to services that are invoiced through to the client.
This applies, for example, to printed materials, licence fees for tools and the like, and other third-party services that are passed through to the client. For media purchases, we apply an invoicing surcharge of 10% of the media value unless otherwise agreed.

See our pricing

Invoicing details

Operator
Apix Messaging Oy
(003723327487)

OVT code (EDI identifier)
003731644474

E-invoicing address
003731644474

If e-invoicing isn't possible, you can send
a PDF invoice to our scanning address:

003731644474@procountor.apix.fi

The invoice must be attached to the email as a PDF file. Each email and its attachments may contain only one invoice. If the email contains other attachments in addition to the invoice, they are added as attachments to the invoice. The maximum size of attachments is 2 MB. After sending, the service will email either an acceptance or a rejection notice to the sending address within 15 minutes.

If you have any other questions about invoicing, contact lasse@julkee.fi