Customer research
Developing your brand is hard if you don’t know what your audience and customers think of your company. Research gives you confidence in your decisions and steers your marketing the right way, in the short and the long term.
- Reputation, customer and social research
- Satisfaction and competitors
- Lens simulation before launch
- Price
- from €150 / session
What you get
Knowledge instead of guesswork
If you’ve spent years marketing your product as high quality but people think of it as “cheap”, you have a problem. Research reveals it in time.
- 01
Reputation and customer research
We find out what your audience and customers think of your company and products.
- 02
Social media research
We listen to how people talk about your brand on social media.
- 03
Customer satisfaction and competitors
Feedback straight from your customers and an in-depth look at your market position compared with your competitors.
- 04
Lens simulation
Test a concept, ad or message on an AI panel before it goes live. NPS and qualitative findings in minutes, for a fraction of the cost of a focus group.
How we work
From question to decision
- 01
What you want to know
We pin down which question the research needs to answer.
- 02
The right method
We choose the research that fits, from reputation, customer or social media research to a Lens simulation.
- 03
Research
We gather and analyse the material.
- 04
Conclusions
The findings turn into marketing decisions, for the short and the long term.
The whole
What it includes
- Customer satisfaction Customer satisfaction tells you directly how well your company meets its customers’ expectations and needs. Improve it and you get stronger customer relationships, loyalty and word of mouth.
- Competitor analysis A competitor analysis shows where your company stands compared with your competitors. It helps you stand out and adapt your strategy to how the market actually moves.
Ready-made products
Clear scope and a fixed price, if you know what you need.
Working with you
These people answer the phone and their emails — no switchboard, no ticket queue.
Lasse Iskanius
Head of Strategy & Growth
A data-loving marketing strategist with a soft spot for creative work, who has worked at leading media agencies and run his own marketing business.
- Analysis
- Media planning
- Strategy
Sebastian Solomon
Head of Creative
A marketer who loves putting data to work and bringing creative ideas to life. A serial entrepreneur whose 15-year marketing career has touched many well-known brands in Finland.
- Creative design
- Productisation and concepts
- Websites
Midora Linden
Operations Manager
An operations manager who keeps the team’s days running smoothly with clear processes, sharp priorities and plenty of support.
- Onboarding
- Processes
- Projektinhallinta
Jouni Ikävalko
Head of Martech
A marketing superstar who dives into the deep end of customer understanding without ever losing sight of what actually drives results.
- Martech
- Analytiikka
- CRM
Roope Siltala
Concept Designer
A storyteller whose pen produces sharp concepts and standalone pieces of content alike.
- Copywriting
- Scriptwriting
- Concept design
Tell us what you need
Tell us about your customer research needs. If we don’t reply within 24 hours, you’ll get a €100 restaurant gift card.