Customer satisfaction
Customer satisfaction tells you directly how well your company meets its customers’ expectations and needs. Improve it and you get stronger customer relationships, loyalty and word of mouth.
- Feedback straight from customers
- What needs work, made visible
- Loyalty and word of mouth
- Price
- Tailored to you
What you get
Satisfaction as a competitive edge
Improving customer satisfaction starts with understanding the customer experience in depth, and carries on by making it better, continuously.
- 01
Feedback straight from customers
A survey collects critical feedback and valuable input for developing your services and products.
- 02
What needs work, made visible
We analyse the feedback and identify what’s worth tackling.
- 03
Action that hits the mark
We target what you do so it genuinely meets customers’ needs and expectations.
- 04
Loyalty and word of mouth
A satisfied customer stays and recommends you, and that sets you apart from your competitors.
How we work
From feedback to improvements
- 01
Collecting feedback
We ask your customers directly with a customer satisfaction survey.
- 02
Analysis
We identify what needs work based on the feedback.
- 03
Action
We improve the customer experience where it matters most.
The whole
Part of Customer research
Ready-made products
Clear scope and a fixed price, if you know what you need.
Working with you
These people answer the phone and their emails — no switchboard, no ticket queue.
Lasse Iskanius
Head of Strategy & Growth
A data-loving marketing strategist with a soft spot for creative work, who has worked at leading media agencies and run his own marketing business.
- Analysis
- Media planning
- Strategy
Sebastian Solomon
Head of Creative
A marketer who loves putting data to work and bringing creative ideas to life. A serial entrepreneur whose 15-year marketing career has touched many well-known brands in Finland.
- Creative design
- Productisation and concepts
- Websites
Midora Linden
Operations Manager
An operations manager who keeps the team’s days running smoothly with clear processes, sharp priorities and plenty of support.
- Onboarding
- Processes
- Projektinhallinta
Jouni Ikävalko
Head of Martech
A marketing superstar who dives into the deep end of customer understanding without ever losing sight of what actually drives results.
- Martech
- Analytiikka
- CRM
Roope Siltala
Concept Designer
A storyteller whose pen produces sharp concepts and standalone pieces of content alike.
- Copywriting
- Scriptwriting
- Concept design
Tell us what you need
Tell us about your customer satisfaction needs. If we don’t reply within 24 hours, you’ll get a €100 restaurant gift card.